Terms & Conditions
- We offer a flatrate fee of $4 for local shipping, and $6-8 for courier delivery of gift sets.
- Shipping is done once a week per service mode to reduce our carbon footprint.
- Please contact us if you wish to ship to an international address and we can make the necessary arrangements.
- All orders will take 2-3 business days to process. If your order contains a made-to-order item, the entire order may take up to 5 business days to process instead.
- Upon dispatching, your parcel will take an additional 1-3 business days to reach you. In any event of incomplete/ incorrect address, customers will be liable for re-delivery cost.
- hello.little.chompers is proud to be part of the Zero Waste Packaging Initiative, which is a ground-up movement started to encourage businesses to adopt a circular packaging system, provide support and recognize businesses who reduce their waste through those means.
- Minimal new or single-use packaging material is used in the packing of our orders. Some materials we re-use include bubble wrap, packing peanuts and kraft paper.
- BIBS pacifiers sold in single pieces may be packed together if you purchase more than one (up to 3 pieces in a box). Please let us know if you would like them to be packed individually.
- Our gift sets are lined with recycled magazine paper. We also re-use paper bags for the delivery of these gift boxes.
Refund/ Exchange Policy
- All transactions are final upon payment. We typically do not offer any refunds or exchanges due to hygiene reasons.
- Please keep in mind that minor differences in specifications e.g. length, or color (due to photo lighting) may be expected due to the nature of our products.
- As wood is a natural product, slight variations are expected in terms of texture and grain designs for wooden products.
- Should you receive an incorrect/defective item, please contact us within 5 days from shipping date - discussion and consideration for refund/ exchange will be conducted on case-by-case basis. All decisions made by hello.little.chompers are final.
- Adult supervision is advised when using all products.
- Only clean our products with warm soap and water, leave to air dry. Only silicone teethers can be UV/ steam sterilized.
- Do inspect your products frequently. Discontinue use and discard them if any damage such as cracks and/or signs of wear and tear are evident.
- hello.little.chompers is not liable should there be any mishaps caused during product usage.